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Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using SureStep Travel Solutions services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

SureStep Travel Solutions provides travel planning, consultation, and coordination services. We act as intermediaries between clients and travel service providers.

3. Client Responsibilities

• Provide accurate information for travel planning
• Review all travel documents and itineraries carefully
• Comply with all travel requirements and regulations
• Maintain valid travel documentation

4. Booking and Payment Terms

All bookings are subject to availability and confirmation from service providers. Payment terms will be clearly communicated for each booking. Cancellation policies vary by service provider and will be disclosed at time of booking.

5. Limitation of Liability

SureStep Travel Solutions acts as an agent for travel service providers. We are not liable for acts, errors, omissions, representations, warranties, breaches, or negligence of such providers.

6. Force Majeure

We are not responsible for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or travel restrictions.

7. Governing Law

These terms are governed by applicable local laws. Any disputes will be resolved through appropriate legal channels in our jurisdiction.

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Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information (name, email, phone number)
• Travel preferences and requirements
• Payment information (processed securely by third parties)
• Communication records with our team

2. How We Use Your Information

We use your information to:

• Provide travel planning and consultation services
• Communicate about your travel arrangements
• Process payments and bookings
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Travel service providers necessary for your bookings
• Payment processors for transaction handling
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR Compliance)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

6. Contact Us

For privacy-related questions or to exercise your rights, please contact us through our official channels.

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Cookie Policy

Last updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and analyze website usage.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences.

3. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

4. Third-Party Cookies

Some cookies may be set by third-party services that appear on our pages. We do not control these cookies and recommend reviewing the respective privacy policies of these services.

5. Cookie Consent

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You can withdraw your consent at any time by adjusting your browser settings.

6. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.